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FAQS

Where is my order?

As soon as your order has been shipped, you will receive an email including the tracking information. And the estimated delivery date depends on the country and shipping method you choose. Please remember that this date is an estimate, so your order may arrive slightly before, on, or slightly after your estimated delivery date. To see the progress of your order, be free to contact us or e-mail us at “raiseshe.cs@outlook.com” and we will get back to you in the first chance!

Why is there no tracking update?
If there is no tracking info few days after your order is shipped out, the reason is that it may takes 1-3 days for the tracking info to be updated while the shipping company is arranging the shipping space.
 
If there is no updated tracking info during transportation for less than 7 days but still within estimated delivery date, please don't worry, tracking info has only been updated when it arrives at some important ports or destinations.
 
If there is no updated tracking info for more than 7 days, please feel free to contact us.
Why is my order taking so long to ship?
Normally for in-stock products, it will take 1-3 days to process the order after the order is placed.
If your order contains any pre-order item(s), we will wait until all of your items become available before we ship out the order. This is a way for us to ensure we are making less of a carbon footprint and allowing us to get all of the items to you at once. We understand the current experience isn't ideal and are actively working on a long-term solution to improve our AI forecasting model so you won’t even feel the lag!
How can I return item(s)?
Returns can be made within 30 days from the date you've received all your items. And regarding the return shipping fees, it depends on the shipping country in your previous order. Please check as followed:
  • U.S. Domestic: We cover return shipping fee for the 1st return request of each order. 
  • For more infos about return, please check here.
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